get emergency support

Contact New Start Energy’s VSD and Automation Engineers

Tell us whether your enquiry is urgent or planned, and include the drive model, fault code, application, site postcode and required timescale.

For urgent breakdown support, call 0330 153 9188.

Enter the fault code or the message shown on the display.
Include the drive brand, model and rating if available.
Include motor kW or current, supply voltage, application and control requirements.
Describe the fault or planned work and when support is required. Mention if photographs are available.

Unit 16,

New Hall Hey Business Park

New Hall Hey Rd

Rossendale

BB4 6HL

CONTACT US

Contact VSD engineers for practical UK support

Contact New Start Energy’s VSD engineers when you need help with a variable speed drive fault, planned repair, temporary drive hire, preventive maintenance or an industrial automation project. Our team supports manufacturing, utilities, building services, marine operations and other motor-driven applications across the UK.

For urgent production problems, call 0330 153 9188. Attendance and response depend on engineer availability, travel, safe access and the equipment required. For planned work, use the form above or email info@newstartenergy.co.uk.

Information to send our engineers

Clear equipment information helps us assess the likely scope before discussing repair, replacement or hire options. Where it is safe to do so, include:

  • The drive manufacturer, model and serial number
  • Motor current, voltage and power from the nameplate
  • The displayed fault code and what happened before the trip
  • Photographs of the drive, panel and motor nameplates
  • The application, control method and site postcode
  • Your required production or attendance window

Do not open energised equipment or bypass safety interlocks to collect information.

Choose the right service

If a drive failure has stopped a critical process, visit Emergency VSD Support. If temporary equipment may keep production running, review our Emergency VSD Hire service. For workshop diagnostics, maintenance and engineered replacement options, see our Variable Speed Drive services.

For PLC migrations, control-system modifications and legacy equipment risks, visit PLC Upgrades and Obsolescence Management. We will confirm the proposed engineering scope before work begins.

Planned engineering enquiries

For non-urgent work, tell us whether the requirement is an inspection, repair, replacement, commissioning visit, maintenance contract or automation upgrade. Include the preferred dates, production constraints and whether drawings, software backups or spare equipment are available. We will review the information and confirm the next practical step rather than assuming a standard scope.