If you need emergency support, call us now!


If a VSD or VFD fault has stopped a critical process, call +44 330 1539 188. We provide telephone engineering triage, remote support where safe and practical, on-site fault diagnosis, temporary-hire assessment and repair or replacement planning.
Before calling, record the manufacturer, model, motor rating, supply voltage, fault code, what happened immediately before the trip and the site postcode. Photographs of the display, drive nameplate and panel can speed up the initial assessment. Do not open live equipment or bypass safety interlocks.
Our engineers diagnose drive, supply, motor, control and process-signal faults across pumps, fans, conveyors, HVAC, manufacturing equipment, hoists and marine systems. UK attendance is subject to engineer availability, travel, site induction and safe access requirements.
Following the initial triage, the agreed response may include remote checks, an on-site diagnostic visit, parameter recovery, assessment for workshop repair, an engineered replacement plan or a temporary-drive suitability review. The correct route depends on the fault evidence, drive condition, production requirement and available equipment.
Confirm the responsible site contact, access time, induction requirements and safe isolation arrangements. Make available any electrical drawings, parameter backups, fault history and previous service records. Safe access to the drive, motor and relevant control equipment helps the engineer assess the complete system rather than treating the displayed alarm in isolation.
Where temporary equipment may reduce downtime, review our emergency VSD hire options. For planned workshop diagnostics and lifecycle support, visit our VSD repair services.
If you cannot call, email info@newstartenergy.co.uk with the drive model, fault code, motor rating, supply voltage, application, site postcode and required timescale.
Where an on-site assessment is appropriate and agreed, an engineer can examine the drive, supply, motor, control and process signals to help identify the cause. Attendance is subject to engineer availability, travel, site induction and safe access requirements. Relevant applications include HVAC, pumping and PID, manufacturing, positioning, active heave and propulsion systems.
Our engineers are fully qualified in electrical solutions, we can install & commission a range of electrical equipment on site.
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Do not open energised equipment or bypass safety systems. For urgent breakdown support call 0330 153 9188.